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FAQ SHIPPING

 
Question Answer
How Long Is Shipping? For custom orders, please give us 2-7 business days to manufacture the doll and 4 weeks for free shipping to the US. You can also opt to do expedited shipping for $350-$500, depending on the size of the doll and you can expect delivery within 3-7 business days after manufacturing. For all ready-to-ship or in-stock dolls, delivery is within 3-7 days.
For other countries, you could check it here:Shipping Information
How Do You Ship Them? Depending on your location, we ship via sea, train or air. We also use major couriers like UPS, FedEx, and DHL. Learn more from our shipping terms here:Shipping Information
Where Are These Dolls Being Shipped From? All dolls are manufactured and shipped from our factory in GuangDong China & Hong kong
Where Do You Ship Your In-Stock Doll From? Our US warehouse is located in Los Angeles, AU warehouse is located in Melbourne, Canada warehouse is located in Toronto, EU warehouse is located in Brussels/Madrid, and UK warehouse is located in Blackburn.
I Live In Canada. Would You Ship Here? We have in-stock dolls(3-7 day delivery and no extra fees) as well as custom dolls(20+ custom features, expedited shipping available) for our Canadian customers.
I Would Like To Know Where Is My Doll Now? Please contact our online agent, and we will check it for you.
Has My Custom Doll Shipped? All custom dolls are made to order, please allow 2-7 business days for manufacturing. If you have not received a photo of your doll yet, this means that it is still in production and you will be sent a factory photo soon before shipping it out.