Shipping Protection Service
At HONEYLOVEDOLL.COM, your peace of mind is our priority. Our optional Shipping Protection Service safeguards your order from the moment it leaves our warehouse until it is safely delivered to your door. This protection helps cover potential shipping issues such as loss, damage, or misdelivery.
Why Choose Shipping Protection?
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Comprehensive coverage for loss, theft, and shipping damage.
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Faster claims process supported by Xcotton’s technical handling.
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Underwritten by AIG, one of the world’s most trusted insurance providers.
With AIG backing, you benefit from a streamlined, globally recognized claims and reimbursement process.
How It Works
When you shop at honeylovedoll.com, shipping protection service is automatically added to every order. You don’t need to do anything extra — just add your favorite items to the cart and check out.
Select Your Doll or Accessory
Browse through our collection and choose the doll or accessory you wish to purchase. Once you’ve selected the desired options, click Add to Cart.
Add Shipping Protection
At the bottom of your shopping cart, you will see an option labeled “Shipping Protection”. This button will automatically be enabled because we’ve already added the shipping protection to your order at no extra cost, ensuring worry-free delivery.(They will be given away for free during the promotion period. If the promotion ends, a fee of 2% of each order will be charged.)
Proceed to Checkout
On the checkout page, you will see the “Shipping Protection Service” listed in your cart. Click “Proceed to Checkout” and complete your payment. The shipping protection will be immediately activated once your payment is successful and your package is shipped.
Coverage
Lost Products
If your product is lost during shipping, or your products is under Theft/Porch Piracy circumstance, you can file a claim in accordance with the insurance terms.
| Package Type | Service Period | Claim Eligibility |
|---|---|---|
| Domestic | 30 days post-shipment | Courier reports "delivered" but not received |
| International | 60 days post-shipment | Courier reports "delivered" but not received |
| "Delivered" Discrepancy | N/A | Submit courier proof + ID documents within 7 days of tracking update |
If your package has been marked "delivered" by the courier company but you have not received it, we will consider it lost, provided you provide sufficient supporting documentation, such as a police report, a letter from the courier company, or proof of safekeeping.
In such cases, we will compensate you with a replacement or refund, with the compensation amount not exceeding the original purchase price of the item. For such losses, claims must be submitted within 7 days of the courier company's tracking record being updated to "delivered".
Damaged Products
If the product is damaged during shipping, the insurance will provide compensation.
If your packages are damaged, we will compensate you by offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.If the package is delivered with damage, it must be reported within 7 days from the time the courier’s information is updated to “delivered.”
Mis-delivery by Courier
If the tracking status of your parcel is shown “delivered”, however, you have proof that the parcel is delivered to a wrong address instead of the address on your purchase order. Please contact the carrier to correct the address, if any cost arises from the re-delivery, Xcotton will cover such cost. If the parcel cannot be located, Xcotton will proceed it as a lost claim. The claims in such case must be reported within 7 days from the time the courier’s tracking record is updated to “delivered.”
Other Unforeseen Circumstances
If the product is damaged or lost due to force majeure (e.g., natural disasters, traffic accidents), the insurance will handle the claims based on specific terms.
Exceptions to Coverage
Shipments meeting the following criteria are NOT eligible for resolutions:
*Customer provided an invalid or incomplete address
*Packages that are returned to the sender for any reason (multiple delivery attempts made, customer not responsive, etc.)
*International shipments in Customs – we are not able to speed up the customs process or offer reimbursement due to any delays.
*Delivery issues reported after 30 days from the last scan/delivery
*Delays in expedited delivery
Claim Process (Simple & Fast)
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Contact our support: support@honeylovedoll.com with your order number.
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Provide evidence: Photos, videos, and carrier tracking information.
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We submit the claim to Xcotton/AIG on your behalf.
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Resolution: AIG will review and, if approved, authorize repair, replacement, or reimbursement.
Note: Timely evidence (photos/videos of packaging and items) significantly speeds up claim approval.
Using your Shipping Protection ID, visit the Xcotton Support Center to submit your claim. Alternatively, you can email your photos, videos, or other evidence directly to support@xcottons.com.
Pricing & Availability
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Shipping Protection is an optional add‑on available at checkout for most destinations.
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Price is calculated based on the order value and destination.
FAQs
Q: Do I need Shipping Protection for high-value dolls?
A: We strongly recommend it for high-value or customized orders — shipping incidents can be costly to resolve without coverage.
Q: Does the protection replace the carrier’s liability?
A: This service supplements carrier liability and provides an easier, insurer-backed claims route (Xcotton + AIG).
Q: How soon will a claim be resolved?
A: Resolution times vary, but providing clear photos/videos and tracking details speeds up the process.
Contact Us
If you have questions or need help adding protection to your order, please contact:
support@honeylovedoll.com
Thank you for trusting HoneyloveDoll — we’re committed to delivering your order safely and securely.