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Frequently Asked Questions
ABOUT HONEYLOVEDOLL
Is the Honeylovedoll store legitimate?
We specialize in full-size sex doll retail and have served thousands of customers. Honeylovedoll is an international professional supplier of adult dolls, working closely with many well-known brands such as WM, Irontech, Starpery, and more. Our main products are TPE and silicone sex dolls.
Click here to view our brand authorization certificates.
Why Choose a Sex Doll from HoneyloveDoll?
Honeylovedoll.com offers a wide range of sex dolls in various price points and materials—from entry-level to high-end models. All dolls sold on our site are 100% genuine and sourced directly from authorized brands. We hold authorization certificates from multiple TDF-certified manufacturers. While some manufacturers do not issue certificates, rest assured that all our products are authentic and trustworthy.

You can track your order throughout the entire process—no need to worry about order status issues. Our customer service team is available 24/7, and you can reach us via live chat, email, or phone at any time.

Every doll we offer is highly customizable—from head to toe, including hair, eyes, body type, and even toenail color. For those interested in robotic features, we also provide add-on options to meet the diverse preferences of today’s customers.

All of our realistic sex dolls are made from medical-grade TPE or silicone materials, ensuring both safety and a lifelike experience.
So go ahead—enjoy the pleasure brought by our top-tier selection of premium dolls!
Are Sex Dolls Legal? / Will This Doll Clear Customs?
Yes, adult-appearing sex dolls are legal in all Western countries. We only sell dolls with an adult appearance, so you can rest assured.
Click here to check the legal status in your country.
How do I order a sex doll?
1. Browse our extensive doll collection and choose your pair
2. Have questions? Ask our customer support.
3. Then choose the available customization options to customize your doll
4. After adding the customization options, click the "Add to Cart" button. Go to "View Cart"
5. Add a discount code offer (usually there will be discount information on the homepage)
6. Fill in the address and your payment method "Checkout"
7. Receive an email with order information
Does the Doll Come with Free Gifts or a Packing List?
Yes, you can find the packing list on each product page. When you purchase a sex doll from HoneyloveDoll, we also include some promotional free gifts. These typically include a user manual, comb, wig, gloves, soft blanket, and a vaginal cleaner.
Why Buy from a Supplier Instead of Directly from a Manufacturer?
  1. Communication Barriers: Manufacturers often face language barriers and may not be able to respond quickly or effectively to customer service issues. Their main focus is on product development and production, not customer communication.

  2. Expert Guidance: As a supplier, we have in-depth knowledge of various brands and can match your specific needs while closely tracking your order throughout the entire process.

  3. Retail Support: Manufacturers are not structured to handle individual retail customers. For example, if a factory receives 1,000 orders, they cannot efficiently manage communication with 1,000 individual buyers. That’s why they rely on suppliers to consolidate and manage those orders.

  4. Same Price, More Value: The pricing from manufacturers is usually the same as what suppliers offer at retail. However, suppliers often provide additional promotions, discounts, or free gifts—giving you more value for the same cost.

Additionally, supplier teams are better equipped to understand your needs, enhance your shopping experience, and provide detailed product knowledge. We also help promote different brands and models, making it easier for customers to explore a wide range of sex dolls and features.

SEX DOLL INFORMATION
TPE vs. Silicone Sex Dolls — Which One Is Right for You?

TPE Sex Dolls
Advantages:

  1. More affordable

  2. More realistic in texture

  3. Heat-stable

  4. Flexible for a wide range of sexual positions

  5. Completely safe for use

  6. Odorless

Disadvantages:

  1. More prone to staining

  2. Requires frequent maintenance

  3. More sensitive to heat


Silicone Sex Dolls
Advantages:

  1. Ultra-realistic appearance

  2. Easier to clean

  3. Less sensitive to heat

  4. Low maintenance

Disadvantages:

  1. More expensive

  2. Less flexible

  3. Lower elasticity
    Both materials have their unique strengths. If you're looking for affordability and a softer, more flexible feel, TPE might be the better choice. If you prefer a doll with a highly detailed, lifelike appearance and easier long-term care, silicone could be ideal.

How to Store a Sex Doll?

Your sex doll should be stored lying flat on a soft surface or upright (but not standing). It’s best to keep the doll in a natural position, similar to how it was packed in the box.

Common storage options include laying it on a bed or inside its storage box, or hanging it by the neck hook in a closet (if your doll comes with a suspension kit).

How to Clean a Sex Doll?

To prevent bacterial growth, we recommend thoroughly cleaning your sex doll every 14 days. Depending on how often you use the doll, you may want to clean it more frequently.

Use a mix of antibacterial soap and clean warm water. Gently massage the doll’s skin by hand or use a soft sponge to pat it clean.
Do not soak or overly wet the neck and head area, as this could cause metal parts inside to rust. If any metal components get wet, dry them immediately to prevent damage.

Yes, your sex doll can take a shower or bath — just be careful around the head and neck.

[Click here] to read the full Sex Doll Cleaning & Care Guide.

How Long Does a Sex Doll Last?

With proper use and care, both TPE and silicone sex dolls can last for many years.

[Click here] to learn more about how to take care of your sex doll and extend its lifespan!

Can I Take a Bath or Shower with My Doll?

Yes, you can take a bath or shower with your doll. We recommend wrapping any visible metal parts in plastic to prevent damage. Be especially careful when handling the skeletal system, as the doll can become very slippery when wet.

Always make sure the doll is secured with proper support to avoid accidents in the bathroom.
Important: If your doll has electronic features, it should not be submerged in water.

ORDER INFORMATION
How Long Does Order Processing Take?

In-Stock (Local Warehouse) Orders:
These orders are usually shipped within 24 hours and delivered within 3–7 business days.

Custom Orders:
Customization times vary by brand, but typically take 1–3 weeks to complete. After production, the doll is shipped to your address via sea or air. Delivery usually takes 10–25 days, depending on the shipping method and location.
When the order is shipped, we will also send you tracking details. You can read our shipping&delivery & Return policy here for more details.

How can I track the status of my order?
We will send you a tracking number as soon as your doll is shipped. To check the status of your shipped orders, you can go here: Track Your Parcel
Can I submit modifications to order?
Depending on the product ordered, if the local warehouse stock doll has not been shipped, the order can be modified.
Custom products can be changed within 24 hours after the order is placed. If it is more than 24 hours, the basic body or skin color options cannot be changed at present. If you want different eye makeup or wigs and some other functional configurations, you can contact us to ask if it is too late to change.
I changed my mind. Can I cancel my order?

Please Note:
You have 24 hours to make changes to your order (such as customization, body type, etc.) or to cancel it. After 24 hours, we will begin processing your order, and cancellations will no longer be accepted.

If you cancel your order after this period, a restocking fee of 10%–50% (to cover material replenishment costs) will be charged.

Please understand that custom orders are personalized based on your preferences—appearance and features are tailored specifically for you. As such, they may not suit other customers' tastes and are not easily resellable. We kindly ask you to consider carefully before placing your order.

For more details, please review our [Refund Policy].

Can I Request Factory Photos of the Doll?

Absolutely. You can contact our customer service team via email or live chat and provide the product name or link. We will gladly provide unfiltered factory photos of the doll.

For every order, to ensure you receive the correct doll, we will send you factory photos before shipment. We will only proceed with shipping after receiving your confirmation.

Where Is the Doll Shipped From?

It depends on your order:

  • In-stock dolls are usually shipped from a local warehouse within your country.

  • Custom dolls are shipped directly from the manufacturer's factory after production is completed. Shipping is handled through our designated logistics partners, such as FedEx or UPS.

Most manufacturers are based in China, and shipments typically depart from ports in Shenzhen or Hong Kong.

Is My Order Private? What Does the Packaging Look Like?

All packaging is handled with discretion. There are no labels or markings on the outside that indicate the contents are a sex doll.

The box is typically over 120 cm in length, classified as a large package. We use reinforced cardboard boxes with bubble wrap and protective padding inside to ensure the doll is well-protected during shipping.

SHIPPING INFORMATION
What shipping company do you use?
Our shipping partners are UPS and FedEx. We use them to speed up shipping and guarantee a safe delivery.
Where Are You Located? Where Do You Ship From?

We have an office in China. All orders are shipped from China, which is the headquarters for all major sex doll brands.

Orders from the United States and the European Union are shipped directly from the manufacturer to ensure faster delivery and reduced shipping time.

How Much Is the Shipping Fee?

HoneyloveDoll offers free shipping to most regions for your convenience. However, in some countries, due to limited shipping options, additional shipping fees may apply.

Customs duties and taxes are regulated by local customs authorities and may vary depending on the laws of the destination country. Buyers are responsible for any import taxes or duties incurred.

How to get my tracking number?
A tracking number is emailed to you as soon as your doll is ready to ship.
Who Is Responsible for Customs Fees?

Customs duties and other taxes are regulated by customs authorities and may vary depending on the laws of the destination country. Buyers are responsible for paying any import taxes or duties.

In some countries or regions, import taxes may be charged upon delivery. These fees typically range from $100 to $150, depending on the doll model. Buyers are responsible for these costs. However, we will assist you throughout the process, so there’s no need to worry — it’s usually not a major issue.
(Note: U.S. customers do not need to pay any import taxes.)

Here are some European countries where no customs duties apply:
Germany, France, Belgium, Luxembourg, the Netherlands, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

Can You Ship to a P.O. Box Address?

Sex dolls are considered large packages. If your P.O. Box can accommodate a package over 4 ft 10 in (about 150 cm) in length, then it usually won’t be an issue.

However, we recommend using a physical street address whenever possible to avoid delivery delays or size restrictions.

ABOUT PAYMENT
What Payment Methods Are Available?
We accept credit cards, PayPal, PayPal installment plans, Klarna installment plans, Apple Pay, and Google Pay.
Can I Use Promotional and Coupon Codes?
Yes, absolutely! Whenever we run a promotion, you can apply the promo code to your order. Simply enter or paste the code into the coupon code box at checkout and click the "Apply Coupon" button to update your cart total.
Is My Online Payment Secure?

Yes — your privacy and payment security are very important to us!

We use SSL encryption to protect all your information. You’ll notice the green padlock icon in your browser’s address bar, followed by “https://” instead of the unencrypted “http://”.

Our backend systems are fully secured, and we also offer PayPal as a payment method to provide extra security and privacy.

What Should I Do If My Payment Fails or Shows an Error?
There can be various reasons for a payment failure.
[Click here] to view the specific reasons and how to resolve them.

For more questions, please visit the Help Center

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