Production＆Shipping

At HoneyLoveDoll, we are committed to providing our customers with fast, reliable, and secure shipping services. We understand how important it is to receive your cherished doll on time and in perfect condition. That’s why we partner with the most trusted carriers and carefully package each item to ensure a smooth delivery experience. On this shipping information page, you'll find all the details regarding our shipping methods, estimated delivery times, and other important information to make your shopping experience as smooth as possible. If you have any questions, our dedicated customer support team is here to help.

• We offer worldwide free shipping for all sex dolls. However, certain countries/regions have strict laws prohibiting the importation of sex dolls, and we cannot ship to these areas. Click here to see which countries/regions sex dolls are legal and illegal.
• For customers in the US, UK, and EU, there are no hidden or additional fees. The prices you see include all taxes and customs duties, and we will handle these costs as much as possible. For these regions, we always prepay duties and shipping costs, so there are no additional charges.

For Canada, Norway, Australia, Sweden, South Africa, and some other countries/regions, we cannot prepay import fees. However, we will handle communication with customs to minimize the process’s complexity. In most cases, we can provide an estimated fee before your purchase.

We value your privacy. All of our sex dolls are shipped with fully discreet packaging. The dolls are packed in a plain, unbranded brown box. The handler or courier will not know what is inside the package. There will be no labels indicating a doll on the exterior of the box.

• In-Stock Dolls: We pre-made these sex dolls in our factory and ship them to our global warehouse in these countries/areas: US, AU, CA, EU, UK. So no need to wait for produce and a long time shipping. 
• Custom Dolls: Creating a doll typically takes 3-5 weeks. However, this may vary depending on the brand and materials used, and sometimes it may take more or less time. In certain cases, we can expedite the production process according to your needs. Below is a list of popular sex doll brands and their estimated production times for your reference. Please note that production times may be delayed during holidays (such as New Year, Christmas, National Day, Chinese New Year, etc.).

• In-Stock Dolls All in-stock items will be shipped within 3-7 business days after payment is received.
• Custom Dolls Shipping time depends on the manufacturer.

However, any item that does not have "in-stock" in its product name will be a custom order. We have listed the shipping times for different carriers here. These are estimated shipping times, and exceptions may extend this timeframe (e.g.,Chinese holidays, snowstorms, heavy rain, or COVID-19 disruptions).

• Once your package has shipped, we will send you a tracking number via email. Keep a close eye on the tracking before delivery in case of issues (e.g., tracking pauses, lost items, etc.).
• Typically, your package will be shipped directly to you via FedEx/UPS, so you can quickly access logistics updates and monitor the shipping progress using the tracking number. We default to using FedEx and UPS express delivery without adding signature services. If you are concerned about losing your package or being stolen, you can indicate it in the order or contact us to add a signature service. This will be free.
• However, in some cases, we may choose to send your package by air to your country and clear customs before FedEx or UPS takes over the final delivery and updates the logistics. Until the package arrives in the US, the tracking number will only show the creation of the shipping label, and there will be no available logistics information. We understand that you may be concerned about the status of your shipment. During this time, we kindly ask for your patience and assure you that we take full responsibility for all orders.

Note:***As for PO BOX Addresses, since our products are large items, we cannot use PO BOX Addresses; As for APO (Army Post Office) Addresses, because of logistics policy, we cannot use APO(Army Post Office) Addresses. Please provide Residential Address when buying our doll. Thanks for your understanding.

• Pick Up: If you plan to pick up your package at a FedEx/UPS store, please inform us of the address before shipping. You must contact the store to confirm if they allow pickups to avoid the package being sent to an invalid or rejected address.
• Change of Delivery Address: Please confirm the address is correct before shipping. If you need to change the shipping address after the package has been dispatched, please contact us so we can adjust it promptly.
• Change of Delivery Time/Delay: If you are unable to receive your package at the expected time shown by the courier, you can directly contact the courier to change it to a more suitable date. When your order is processed and shipped, you will receive the courier’s contact details.

To avoid any delays, please ensure that our email (support@HoneyLoveDoll.com) is not blocked or filtered, and keep your phone line open so we can communicate with you anytime.

When receiving your package, please check if the packaging is intact. If there are any issues (e.g., damage, defects, etc.), please take pictures and record an unboxing video for claim purposes with the carrier. It is recommended to open and carefully inspect each unit, even if the outer box appears to be in perfect condition. If the doll is damaged during shipping, we may need your assistance in filing a claim with the carrier.

During international shipping, various factors may affect the delivery process:

• Weather and Natural Disasters: Severe weather conditions such as storms, floods, or earthquakes may cause delivery delays or interruptions.
• Customs Inspection (Europe): Your package may undergo customs inspection, which could cause additional delays or even extra fees, depending on your country’s regulations.
• Local Holidays: Local holidays may affect delivery schedules, as shipping companies may be closed or have reduced working hours, leading to delays.
• Political Situations and Regulatory Changes: Changes in the political climate, government regulations, or trade policies may impact shipping routes, delivery times, or even the availability of certain products in specific regions.
• Unforeseen Circumstances: Unexpected events (e.g., accidents, strikes, or shipping company operational issues) may also cause delays in delivery.

We appreciate your understanding and patience as we overcome these challenges to safely and effectively deliver your sex doll. Rest assured, we are committed to providing the best service and support throughout the shipping process.

If you encounter any of the following issues upon receiving your package, please report them to us promptly:

• Incorrect Packaging: If you receive the doll and find it does not match the factory images or website, simply show us the unboxing video (including the entire body, head, shipping label, and outer packaging). We will report the issue to the factory and shipping company for verification and arrange a replacement.
• Damaged Doll: If the package is severely damaged, you should file a claim with the shipping company when receiving the package. We will arrange a replacement depending on the extent of the damage. For minor damages, we will provide repair tools.
• Lost Package: If the tracking number shows that your package was delivered but you did not receive it, contact UPS/FedEx immediately to file a claim. We will also assist you in handling such issues to ensure your rights are protected.

Click here for more information on our regarding order cancellations, refunds, or returns.