If you have any other questions or problems, please visit the Help Centeror contact us
Communication Barriers: Manufacturers often face language barriers and may not be able to respond quickly or effectively to customer service issues. Their main focus is on product development and production, not customer communication.
Expert Guidance: As a supplier, we have in-depth knowledge of various brands and can match your specific needs while closely tracking your order throughout the entire process.
Retail Support: Manufacturers are not structured to handle individual retail customers. For example, if a factory receives 1,000 orders, they cannot efficiently manage communication with 1,000 individual buyers. That’s why they rely on suppliers to consolidate and manage those orders.
Same Price, More Value: The pricing from manufacturers is usually the same as what suppliers offer at retail. However, suppliers often provide additional promotions, discounts, or free gifts—giving you more value for the same cost.
Additionally, supplier teams are better equipped to understand your needs, enhance your shopping experience, and provide detailed product knowledge. We also help promote different brands and models, making it easier for customers to explore a wide range of sex dolls and features.
TPE Sex Dolls
Advantages:
More affordable
More realistic in texture
Heat-stable
Flexible for a wide range of sexual positions
Completely safe for use
Odorless
Disadvantages:
More prone to staining
Requires frequent maintenance
More sensitive to heat
Silicone Sex Dolls
Advantages:
Ultra-realistic appearance
Easier to clean
Less sensitive to heat
Low maintenance
Disadvantages:
More expensive
Less flexible
Lower elasticity
Both materials have their unique strengths. If you're looking for affordability and a softer, more flexible feel, TPE might be the better choice. If you prefer a doll with a highly detailed, lifelike appearance and easier long-term care, silicone could be ideal.
Your sex doll should be stored lying flat on a soft surface or upright (but not standing). It’s best to keep the doll in a natural position, similar to how it was packed in the box.
Common storage options include laying it on a bed or inside its storage box, or hanging it by the neck hook in a closet (if your doll comes with a suspension kit).
To prevent bacterial growth, we recommend thoroughly cleaning your sex doll every 14 days. Depending on how often you use the doll, you may want to clean it more frequently.
Use a mix of antibacterial soap and clean warm water. Gently massage the doll’s skin by hand or use a soft sponge to pat it clean.
Do not soak or overly wet the neck and head area, as this could cause metal parts inside to rust. If any metal components get wet, dry them immediately to prevent damage.
Yes, your sex doll can take a shower or bath — just be careful around the head and neck.
[Click here] to read the full Sex Doll Cleaning & Care Guide.
With proper use and care, both TPE and silicone sex dolls can last for many years.
[Click here] to learn more about how to take care of your sex doll and extend its lifespan!
Yes, you can take a bath or shower with your doll. We recommend wrapping any visible metal parts in plastic to prevent damage. Be especially careful when handling the skeletal system, as the doll can become very slippery when wet.
Always make sure the doll is secured with proper support to avoid accidents in the bathroom.
Important: If your doll has electronic features, it should not be submerged in water.
In-Stock (Local Warehouse) Orders:
These orders are usually shipped within 24 hours and delivered within 3–7 business days.
Custom Orders:
Customization times vary by brand, but typically take 1–3 weeks to complete. After production, the doll is shipped to your address via sea or air. Delivery usually takes 10–25 days, depending on the shipping method and location.
When the order is shipped, we will also send you tracking details. You can read our shipping&delivery & Return policy here for more details.
Please Note:
You have 24 hours to make changes to your order (such as customization, body type, etc.) or to cancel it. After 24 hours, we will begin processing your order, and cancellations will no longer be accepted.
If you cancel your order after this period, a restocking fee of 10%–50% (to cover material replenishment costs) will be charged.
Please understand that custom orders are personalized based on your preferences—appearance and features are tailored specifically for you. As such, they may not suit other customers' tastes and are not easily resellable. We kindly ask you to consider carefully before placing your order.
For more details, please review our [Refund Policy].
Absolutely. You can contact our customer service team via email or live chat and provide the product name or link. We will gladly provide unfiltered factory photos of the doll.
For every order, to ensure you receive the correct doll, we will send you factory photos before shipment. We will only proceed with shipping after receiving your confirmation.
It depends on your order:
In-stock dolls are usually shipped from a local warehouse within your country.
Custom dolls are shipped directly from the manufacturer's factory after production is completed. Shipping is handled through our designated logistics partners, such as FedEx or UPS.
Most manufacturers are based in China, and shipments typically depart from ports in Shenzhen or Hong Kong.
All packaging is handled with discretion. There are no labels or markings on the outside that indicate the contents are a sex doll.
The box is typically over 120 cm in length, classified as a large package. We use reinforced cardboard boxes with bubble wrap and protective padding inside to ensure the doll is well-protected during shipping.
We have an office in China. All orders are shipped from China, which is the headquarters for all major sex doll brands.
Orders from the United States and the European Union are shipped directly from the manufacturer to ensure faster delivery and reduced shipping time.
HoneyloveDoll offers free shipping to most regions for your convenience. However, in some countries, due to limited shipping options, additional shipping fees may apply.
Customs duties and taxes are regulated by local customs authorities and may vary depending on the laws of the destination country. Buyers are responsible for any import taxes or duties incurred.
Customs duties and other taxes are regulated by customs authorities and may vary depending on the laws of the destination country. Buyers are responsible for paying any import taxes or duties.
In some countries or regions, import taxes may be charged upon delivery. These fees typically range from $100 to $150, depending on the doll model. Buyers are responsible for these costs. However, we will assist you throughout the process, so there’s no need to worry — it’s usually not a major issue.
(Note: U.S. customers do not need to pay any import taxes.)
Here are some European countries where no customs duties apply:
Germany, France, Belgium, Luxembourg, the Netherlands, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.
Sex dolls are considered large packages. If your P.O. Box can accommodate a package over 4 ft 10 in (about 150 cm) in length, then it usually won’t be an issue.
However, we recommend using a physical street address whenever possible to avoid delivery delays or size restrictions.
Yes — your privacy and payment security are very important to us!
We use SSL encryption to protect all your information. You’ll notice the green padlock icon in your browser’s address bar, followed by “https://” instead of the unencrypted “http://”.
Our backend systems are fully secured, and we also offer PayPal as a payment method to provide extra security and privacy.
For more questions, please visit the Help Center